JWL Hardware’s Limited Lifetime Warranty

At JWL Hardware Ltd. (dba “JWL”, “JWL Home”), we are committed to producing premium architectural hardware that blends design integrity with reliable performance.

We proudly offer a Limited Lifetime Warranty to the original residential purchaser (“Original Owner”) of any JWL Hardware product (“Product”) for defects in materials or workmanship. This warranty is valid only while the Original Owner owns and occupies the home where the Product was initially installed.

Covered Under This Warranty

This warranty includes:

  • All JWL-branded hardware, including cabinet pulls and door handles.
  • Products purchased directly via jwlhome.com or from an authorized JWL dealer, designer, or trade partner.

This warranty is exclusively for residential use, is non-transferable, and does not extend to subsequent homeowners or commercial installations.

Making a Warranty Claim

To initiate a claim:

  1. Contact your point of purchase, or reach out to us at [email protected].
  2. Include a short description of the issue, along with proof of purchase (receipt, invoice, or purchase confirmation).

Please note that in some cases, we may request the item be returned for evaluation.

What We’ll Do

Following a review of the returned item, JWL Hardware Ltd. will determine the appropriate course of action, which may include:

  • Repairing the defective product,
  • Replacing it with a similar or equivalent item, or
  • Issuing a refund for the original purchase price.

The chosen remedy will be at the sole discretion of JWL Hardware Ltd.

Exclusions – What’s Not Covered

This warranty does not cover:

  • Labor or installation expenses, including removal and reinstallation.
  • Any freight, customs, or shipping fees related to warranty service.
  • Non-residential usage, including commercial, hospitality, or multifamily buildings.
    • For non-residential usage projects contact our customer service team for our builder warranty coverage.
  • Damage due to abuse, misuse, modification, poor installation, or lack of upkeep.
  • Environmental exposure, including excessive humidity, coastal air, harsh cleaners, or corrosive chemicals.
  • Normal wear and tear, including fading, minor scratches, surface blemishes, or patina changes due to age or use.
    • Note: subtle shifts in tone, patina or grain (for wood components) over time are natural and not considered defects.
  • Customizations, whether provided by JWL Hardware or a third-party.

Warranty Limitations

This warranty is strictly limited to the original cost of the product. JWL Hardware Ltd. is not liable for any incidental or consequential damages, including but not limited to personal injury, time loss, project delays, or associated materials and or labor.

THE COMPANY MAKES NO OTHER WARRANTY OTHER THAN AS EXPRESSLY STATED HEREIN, AND ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. THE COMPANY’S MAXIMUM LIABILITY HEREUNDER IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL OR SPECIAL AND/OR PUNITIVE DAMAGES OF ANY NATURE ARISING FROM THE SALE OR USE OF THE PRODUCT, WHETHER BASED ON CONTRACT, WARRANTY, TORT, STRICT LIABILITY, PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Please note: some regions may not permit exclusions of certain types of damages, so these limitations may not apply in all cases.

Need Support?

For warranty-related questions or to submit a claim, please contact us:

JWL Hardware Ltd.
•  Email: [email protected]
•  Web: www.jwlhome.com